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Quality and Training Video
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Quality Policy
The Hampshire Autistic Society is committed to delivering high quality autism focussed services in a timely, efficient and effective manner to our students, adult service users, their families and others who have an interest in supporting people within the autism spectrum. We see quality as the whole Society working together and with others to ensure that we do the right things in the right way.
We have identified the following principles1 which will help us become an excellent organisation and we are embedding them in everything we do.
We want to:
- understand the impact autism has on lives of individuals and support them to effectively manage that impact
- put the needs and wants of our students and other service users at the heart of everything we do
- lead, motivate and support our staff and others to provide the best services possible
- develop the skills of our staff and actively involve them in developing and improving our services
- work as a team with all those involved in the delivery of services to people within the autism spectrum to achieve shared aims and objectives
- work in harmony with our neighbours and local communities to provide a supportive, safe and sustainable environment for all
- work in defined ways to provide consistent, efficient and effective autism focussed services based on the individual's requirements
- make informed decisions based on facts
- focus on achieving the best outcomes for all those involved in the Society
- reflect on past performance, consider new developments and future needs and implement ways to continually improve our knowledge and services
All our processes follow the continual improvement cycle2:
- Agree objectives and requirements with those involved in the process
- Plan the best way to meet those needs
- Undertake the planned activities, complying with relevant standards, legislation and regulations
- Check that the objectives and requirements are being met and take corrective action when necessary
- Review current performance, future needs and changes and identify actions to develop and improve our processes and services
Audits and Inspections
We are developing an overall performance management system which includes monthly internal inspections of our residential units and regular inspections by Ofsted and CSCI. We have a person centred audit tool to check how well individuals using the Hampshire Autistic Society services are supported to achieve their full potential.
See the individual service pages for copies of the latest inspection and audit reports.
Comments, Complaints and Compliments
Please send us your views on how well we are doing and how we could continue to improve our services. Please see our Contact
Us page.
1. These are based on the EFQM© Excellence Model principles
2. This is based on the Deming Improvement Cycle: Plan, Do, Check, Act |
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